November 23, 2024

Privacy Policy

Health care24.in (HC24) is committed to respecting the privacy of every person who shares information with HC24. Your privacy is important to us and we strive to take reasonable care and protection of the information we receive from you, the User. We adhere to the various governing laws in India and internationally, including the General Data Protection Regulations 2018 of the European Union (“GDPR”).

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) as per the above-mentioned laws, particularly when you use the website of https://healthcare24.in/ operated by HC24 for any information or services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Website and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to HC24.

Please review this Privacy Policy before you use our site or any of the services or features offered on or through our site. By using our site and its services and features, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site or its services and features.

1. What information do we collect?

We may collect certain personal information from you when you register to use our site or its services and features, such as any e-mail newsletter,comment to the post including your first and last name, e-mail address.

We may also collect certain non-personally identifiable information from users of our site, such as their Internet protocol address, the type of browser and operating system they use, the domain name of your Internet service provider, and the web pages, content and advertisements you may have visited, viewed or clicked on. We use various technologies to collect that information, including the following:

  • Cookies: We may utilize cookies to maintain a record of your visits and to improve the content and services on our site. Cookies are text files placed in your computer browser to store your preferences. Cookies do not contain personal information, but if you choose to furnish us with personal information, this information may be linked to the data stored in the cookie.
  • IP Addresses.Our computers may also collect your IP address, which is a numerical address that is used to identify a computer connected to the Internet. We may use your IP address to help diagnose problems with our server, to administer our site, to deliver web pages to you upon request, to tailor our site to the interests of our users, and to measure traffic within our site.

2. How do we use the information we collect?

We may use your personal information to:

  • communicate with you, such as to respond to your inquiries, send you newsletters, notify you if you are winner of a contest or sweepstakes, or notify you of any changes to any legal terms applicable to our site or any changes to this Privacy Policy;
  • improve our site and the content and services offered on our site;
  • enforce legal terms that govern you use of the applicable to our site;
  • for any other purposes for which the information is collected and maintained.

3. With whom do we share that information?

We may share your personal information with third parties including in the following instances:

  • who assist us in providing our site and services (such as data storage providers) and processing transactions and communications on and through our site;
  • for their direct marketing purposes;

4. What security measures do we take with respect to your information?

We employ reasonable security measures to protect the security and confidentiality of your personal information that we collect and maintain. However, we cannot guarantee the security of your personal information or that any communication or transmission of such information over the Internet will be entirely secure.

5. Amendments to this Privacy Policy.

We reserve the right to amend or revise this Privacy Policy, in whole or in part, at any time in our sole discretion. Any such amendments will take effect on the earlier of when they are posted on our site or the date you are notified by email communication (at the email address provided in your account). Your use of our site or its products and services after such amendments have been posted shall constitute your agreement to and acceptance of said amendments.

  1. ACCESS We collect Your Personal Information directly from You, from third parties, and automatically through the Our Website. This Personal Information, for instance, would relate to the type of device You are using, the time that You have logged on to Our Website, Your IP address, and other Personal Information as listed in Clause 4 below. You may access the Personal Information shared by You with Us, in the manner given below. You can further choose to share additional Personal Information with Us, by writing to Us on Our below-mentioned email id.

We keep in mind that the Personal Information shared by You is accessible to You. You can write to Us at the below-mentioned email id in Clause 15.1.

  1. CONSENT
  2. By choosing the Opt-In option on the Website and thereafter, by providing Us Your personal information or availing services of HC24 or by making use of the facilities provided by the Website, it is agreed by You that You have, freely consented to the collection, storage, processing, disclosure, and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy, GDPR and any amendments thereof.
  3. You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure, and transfer of any Personal Information shall not cause any wrongful loss to You if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by You.
  4. CONTROL OVER YOUR PERSONAL INFORMATION
  5. You have the right to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at [email protected] requesting the same. If You wish to rectify the Personal Information that we may have collected to offer You personalized services and offers, as per Clause 12 of this Policy, you may write to the Grievance Officer, as mentioned under Clause 15.1 of this Policy, citing the reason for such rectification of Personal Information.
  6. Once You withdraw Your Consent to share the Personal Information collected by Us, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict you from using our Services or the Website.
  7. EU Users can also write to us at the email address mentioned below in Clause 15.1 of this Privacy Policy to exercise their rights as per the GDPR.
  8. USE OF COOKIES
    1. We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website. In the course of serving advertisements or optimizing services to its Users, HC24 may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. HC24 does not store personally identifiable information in the cookies. Further, NH does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on Your computer, collect data or solicit personal information from You, for which HC24 is not responsible or liable. HC24 encourages You to read the privacy policies of all external sites.
    2. SECURITY
      1. The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including role-based access, password protection, encryption etc. to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies on a need to know basis and in relation to the Purposes as specified above in this Policy.
      1. While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.
    3. THIRD PARTY REFERENCES AND LINKS
      1. During Your interactions with Us, it may happen that We provide/include references to third parties, and/or links and hyperlinks of third-party websites. It may also happen that you include links and hyperlinks to third-party websites. The reference of such third parties or listing of such third party external sites (by You or by Us) does not imply endorsement of such party or site by HC24. Such third-parties and third-party sites are governed by their own terms and conditions. We do not make any representations regarding the availability and performance of third parties or third-party sites. We are not responsible for the content, terms of use, privacy policies, and practices of such third-party websites.
    4. Do-not-track requests
    5. There is no standard for how online services should respond to “Do Not Track” signals or other mechanisms that may allow you to opt out of the collection of information across networks of websites and online services. Therefore, we do not honor “Do Not Track” signals. As standards develop, we will revisit this
    6. issue and update this notice if our practices change.
    7. RECTIFICATION/CORRECTION OF PERSONAL INFORMATION
      1. If You need to update or correct your Personal Information, you may send updates and corrections to us at [email protected] and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.
    8. COMPLIANCE WITH LAWS
      1. You are not allowed to use the services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.
    9. TERM OF STORAGE OF PERSONAL INFORMATION
      1. HC24 shall store Your Personal Information at least for a period of three years from the last date of use of the Services or Website or for such period as may be required by law.
    10. GRIEVANCE OFFICER
      1. We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If you have any such grievances, please write to our Grievance Officer at [email protected]  and Our officer will attempt to resolve Your issues in a timely manner.